I'm a people person.
I don't necessarily have good eye contact all the time.
I like it when my cashier greets me, makes small talk, acknowledges that I've just dropped a wad of money at the store that pays their check. AND says good bye, thank you for shopping here...blah blah blah.
I was in Meijer the other night. I had all FIVE of my kids with me. I sent the boys out to the car with Molly and Levi. (they are responsible and aware. usually)
I chose Cristina's lane. Big mistake. I've chosen Cristina's lane before and vowed to avoid it like the plague. I gave her another chance. Thought maybe the first time she was having a bad day, whatever.
I walked into her lane, said HI, finished emptying my cart, pulled up to the debit machine and proceeded to get quite aggravated because she hadn't said ANYTHING, and had only sighed to herself that being on lane 15 that night WAS TOO MUCH for her. I mean, heck, does she not have a JOB?
By half way thru this torture, putting my bags into the cart (with Mel's help) my shock grew. Then this older dude walks up behind me, plops his 2 items down, and she, very loudly and almost amiably, says to him, "Ohh, I'm not done yet!!". She still hasn't said anything to me and barely made any eye contact. (ooo, I'm steamy annoyed). Finishes my order, DOESN'T even tell me my total, which, may I tell you was over 100 bucks...could I get some decent customer service for this fee, PLEASE???
When I finished up my part and got ready to push out of lane 15, she sighs very mousily "thank you"
not even loud enough to hear.
I think I had smoke coming out of my ears...I calmly walked over to guest services. Be our Guest. Be our Guest. Put our service to the test...yup, that's what I was gonna do.
After Gertie at the desk got done selling the dude in front of me every lottery ticket EVER, I walked up to her and told her, while pointing to the different front line managers, main store managers pictures hanging up on the wall, that I didn't see any of them present but I felt it necessary to point out the complete lack of courtesy given to me by Cristina...
Granted, I murmur. We all do in our own ways. I was very calm and decent, not ranting and raving at all, and I just feel like they would want to know that their employees are giving their company a bad name. I had just started shopping at Meijer again after not going there often because back in the spring, was dealt with very nastily by a little blonde bimbo cashier there....so I made sure to tell front desk Gertie that I would probably not be back and while I know that doesn't hurt a company as big and global as Meijer, it sure makes me feel better. I did do the survey that is on every receipt for Meijer...and got to give my 2 cents there as well!
I will tell all my friends about this too...that's why I'm boring you with this...demand good customer service...is Meijer not an American company? I think they still are (I will have to ask Charmaine about this).
I guess I will stay a Target girl. they just don't have as good of a selection and their produce is non-existent and too highly priced.
Oook. Thank you for letting me rant and rave. I will try to dig up some pix to make up for this befuddled mess.